Booking Terms & Conditions

Company: AM2PM Innovations Ltd · 44 Bath Hill, Keynsham, Bristol BS31 1HG · booking@am2pm.travel

1. Definitions

"We", "Us", "Our" means AM2PM Innovations Ltd trading as AM2PM Travel.
"You", "Client", "Customer" means the person or organisation making the booking.
"Vehicle" means any minibus, coach, or other passenger vehicle — including vehicles operated by approved subcontractors or partner operators — used to deliver the service.
"Driver" means the person operating the vehicle.
"Booking" means a confirmed transport service agreed by us.
"Quotation/Quote" means a price and service description provided based on the information given at the time.

1A. Scope of These Terms

These Terms apply to all standard private hire, airport transfers, contract work, and general transport services provided by AM2PM Travel unless otherwise stated.

Certain services, including but not limited to day trips, ticketed events, festivals, large-scale events, rail replacement, and bespoke transport services, may be subject to additional or alternative terms and conditions. Where additional terms apply, these will be communicated at the time of quotation, booking, or publication of the service and will form part of the contract between you and us.

2. Contract Formation

A binding contract exists only when we have issued written confirmation of the booking by email and the required deposit has been paid, unless otherwise agreed in writing by us.

Quotations, enquiries, and communications by telephone, social media, or messaging services do not constitute a confirmed booking. Verbal enquiries and provisional quotes do not constitute a confirmed booking.

The customer acknowledges that additional terms may apply depending on the nature of the service booked and agrees to be bound by such terms where they are communicated.

3. Payment Terms

A non-refundable deposit of 25% is required at the time of booking unless otherwise agreed in writing.
The remaining balance is due no later than 7 days before travel.
If full payment is not received by the due date, we may cancel the booking without refund of deposit and cannot guarantee availability.
Prices are based on details provided at time of booking; changes may result in additional charges.

4. Cancellations & Refunds

Customer cancellations: the 25% deposit is non-refundable in all circumstances.
Cancellations within 7 days of travel are charged at 100% of the booking value.
If we cancel due to circumstances within our control, a full refund will be issued.
We are not liable for consequential losses (e.g., hotels, flights, tickets). Customers should hold appropriate insurance.

5. Changes to Bookings

Change requests for a confirmed booking are accepted by email only, sent to booking@am2pm.travel, and should be made as early as possible. Changes requested by telephone, social media, or messaging services will not be actioned; we may ask you to confirm any such request by email before it is considered.
A change request is not accepted until we have issued written confirmation of the change by email. Until that confirmation is issued, the original booking remains in force as confirmed.
If we are unable to accept a requested change, the original booking remains in force and unaffected. A rejected change request does not constitute a cancellation by either party. If you then choose to cancel, the cancellation terms in clause 4 apply.

We will make reasonable efforts to accommodate changes but cannot guarantee availability.
Additional mileage, time, waiting, diversions, or extra stops will be charged accordingly; any revised price will be set out in our email confirmation of the change.

6. Waiting Time & Delays

Waiting time may be charged where passengers are late, additional stops are requested, or extended waits occur.
Airport services may include reasonable flight monitoring; extended delays may incur additional charges.
We are not responsible for delays caused by traffic, closures, weather, police instructions, venue instructions, or factors outside our control.

7. Passenger Responsibilities

The customer is responsible for the behaviour of all passengers and ensuring passengers are ready at the agreed pickup time.
We may refuse carriage or terminate a journey (without refund) where behaviour is abusive, unsafe, or risks damage or injury.
Damage, soiling, or excessive cleaning required will be charged to the customer.

8. Luggage & Property

Luggage and special requirements must be declared at the time of booking.
We accept no liability for loss or damage to luggage unless caused by our proven negligence.
We are not responsible for items left in vehicles.
We may refuse unsafe or oversized items.

9. Vehicle Allocation & Subcontracting

Vehicle type is not guaranteed unless explicitly stated in writing.
We may substitute vehicles of similar or greater capacity.
We may use approved subcontractors or partner operators where appropriate.
All subcontracted services are required to meet licensing and insurance standards.

10. Breakdowns & Force Majeure

In the event of breakdown or emergency we will make reasonable efforts to provide a replacement vehicle.
No compensation is payable beyond any refund at our discretion, except where required by law.
We are not liable for failures caused by extreme weather, government restriction, industrial action, accidents beyond our control, or other force majeure events.

11. Liability

Our liability is limited to the value of the booking to the maximum extent permitted by law. We do not accept liability for missed flights, trains, ferries, events, or any indirect or consequential losses. Nothing in these Terms limits liability where it would be unlawful to do so.

12. Children & Safeguarding

Children must be supervised unless agreed otherwise in writing.
Child seats must be requested at the time of booking where required.
For SEND and educational transport, specific safeguarding procedures may apply and may be agreed separately.

13. CCTV & Safety Systems

Vehicles may be fitted with CCTV or safety systems for operational, safety, and insurance purposes. Any personal data is handled in line with applicable data protection law and our Privacy Policy.

14. Complaints

Complaints must be submitted in writing by email to ops@am2pm.travel within 7 days of travel. Complaints are overseen and reviewed by a Company Director and/or the External Transport Manager. Complaints raised by telephone, social media, or messaging services will not be treated as formally submitted until received by email at this address.

We will investigate fairly, but we may be unable to consider issues not reported promptly.

15. Day Trips & Ticketed Excursions

Day trips, tours, and ticketed excursions operated or promoted by AM2PM Travel may be subject to separate terms and conditions specific to that service. These may include different cancellation and refund policies, minimum passenger numbers, fixed departure and return times, behavioural standards, and event organiser or venue requirements. Full details will be made available at the point of sale, on the relevant listing, or within booking confirmation communications. If there is a conflict between these general Terms and any day-trip-specific terms, the day-trip-specific terms take precedence.

16. Events, Festivals & Large-Scale Bookings

Bookings relating to festivals, concerts, sporting events, large gatherings, or other high-demand or high-risk events may be subject to additional terms, including extended waiting charges, restricted access or drop-off locations, altered pickup times, behavioural expectations, and strict cancellation and refund rules. Any such additional terms will be stated within the quotation, booking confirmation, itinerary, or supporting documentation and will form part of the binding contract. Event-related transport is subject to factors outside our control, including road closures, security measures, police instructions, and event organiser requirements.

17. Quotation-Specific Terms

Each quotation is based on the information provided at the time and may include specific terms relating to that booking. Any terms stated within a quotation, booking confirmation, itinerary, or supporting communication take precedence over these general Terms where applicable. By accepting a quotation or proceeding with a booking, the customer confirms acceptance of all terms provided for that specific service.

18. Official Communications & Endorsement

Official communications, information, offers, confirmations, and statements from AM2PM Travel are issued solely: (a) by email from addresses ending in @am2pm.travel; or (b) by publication on this website.

Any post, comment, message, review, or statement delivered in any other format or through any other channel — including but not limited to social media posts and comments, direct or private messages, SMS, or third-party platforms — is not official and is not endorsed by AM2PM Innovations Ltd, its directors, or its Transport Manager, regardless of the apparent author.

All such content must be regarded as personal comment or viewpoint only. It does not form part of, vary, or otherwise affect these Terms or any quotation or booking, and must not be relied upon.

Nothing in this clause limits clause 2 (Contract Formation) or clause 5 (Changes to Bookings), which require confirmation by email in all cases.

19. Governing Law

These Terms are governed by English law. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact

Email: booking@am2pm.travel
Post: AM2PM Innovations Ltd, 44 Bath Hill, Keynsham, Bristol BS31 1HG